Frequently Asked General Questions

Where can I get a new mailbox key?

US Postal Service         

900 Blackson Ave, Austin, TX 78752

(800) 275-8777

M-F 8:30 AM - 5:00 PM

What day is curbside collection?​

Thursday​

Place carts at the curb by 6:30 a.m.

Ensure your carts are at least five feet apart.

What are the curbside services?

Trash is collected weekly.

Composting is collected weekly on the same day as trash.

Recycling is collected every other week.

Large brush is collected twice per year.

Bulk items are collected on call.

Clothing and housewares are collected on call.

What happens when my collection day falls on a holiday?

If your collection day falls on Thanksgiving, Christmas or New Year's Day

– or if it falls after the holiday in the same week – it slides to one day later.

If the holiday falls on a Saturday or a Sunday, your collection day will not slide.​

Who do I call about missing, stray or damaged carts?

City of Austin Utilities:

(512) 494-9400

Where do I recycle household hazardous waste?

Recycle & Reuse Drop-off Center
2514 Business Center Dr.
Austin, TX 78744